Help desk roles and responsibilities by Bosenyo April 21, Any organization that needs to understand their technical support requirements will start with implementing a help desk. It will help them to put all technical requirements through a single point of contact to understand what their needs are and how they are currently addressing them. Most organizations provide help desks for IT supportfinancial support, HR support — in fact anywhere that staff need lots of interaction with a department.
As long as the job description is clear upfront and ties duties to fair pay, it can help you find the perfect person for the job. Greeting Visitors One of the basic duties of a front-desk receptionist is to greet visitors. The receptionist is the first, and sometimes only, person visitors to your shop or office may meet.
Although this is an entry-level role, a successful receptionist must be both an excellent communicator and a strong administrator, comfortably interacting with individuals of all persuasions and professional levels. When guests arrive, the front-desk receptionist should warmly welcomes them, sometimes taking their coats, providing refreshments and answering basic questions regarding the business, such as hours of Help desk roles.
The receptionist should make it a point to be knowledgeable enough to provide a brief explanation of the products and services your company offers. In addition to in-person greetings, a front-desk receptionist is responsible for answering all incoming calls.
Depending on the size of your company, the receptionist should be versed in your telephone system to accomplish this task. Screening calls as requested, the receptionist routes calls to their proper recipient, taking and relaying messages as needed.
Distributing Mail In some companies, a front-desk receptionist oversees the distribution of incoming and outgoing mail. When mail arrives, the receptionist sorts it, eliminating junk mail and identifying pieces of the highest priority. The mail gets distributed according to company policy.
A front-desk receptionist may either hand deliver each piece of mail directly its recipient or place the parcels in an appropriate interoffice mail slot.
The receptionist also signs for priority or overnight packages as they arrive. On a daily basis, the front-desk receptionist prepares outgoing mail for pickup by the postal service or overnight courier.
If an individual or business needs documents in a rush, the receptionist contacts a messenger service and provides all necessary instructions. Administrative Tasks A front-desk receptionist may also perform a variety of clerical tasks, including drafting correspondence, preparing financial spreadsheets and creating presentations.
Managing the calendars of senior team members and making business travel arrangements may also fall under the purview of the front-desk receptionist in small- or mid-size businesses. The front-desk receptionist is also sometimes charged with ordering office supplies, filing documents, making photocopies, and sending and receiving faxes.
In some instances, the person siting out front may also perform light bookkeeping tasks.Job Description: IT Help Desk Technician. We’re looking for an IT help desk guru to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people.
Help Desk Plus for Office is available as a free, fully featured day trial (1xSite License with an unlimited number of end users). Help Desk Plus is simple, customizable, Sharepoint hosted help desk software, that ensures your organization can handle every issue properly/5(36).
In one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not .
The Service Desk Analyst provides support for basic incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application .
Help Desk Roles and Responsibilities 1 Introduction The following will review a typical help desk representative job description and discuss each point with the ideal help desk representative in mind. Technical Support Representative - Entry Level Job Description This technical support representative - entry level sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job.